Overview

Health Sciences Technology (HST) and the University's Technology Help support centers coordinate providing technology help for Health Sciences customers. This integration provides 24-hour, seven day-a-week (24/7) access and enables HST to focus on the complex and unique needs of the Health Sciences.

HST Endpoint and Software Services also helps Health Sciences affiliates purchase and install new hardware and software or add devices and software to an existing system.

Getting Started

Technology Help

  • For the fastest response, via the Goldy Chatbot.
    • If your issue cannot be resolved a ticket will be opened for you and an experienced staff member who will work with you to find a solution.
  • Technology Help staff assist with account recovery and Duo related issues. Please visit How to Get Technology Help for a full list of ways to contact Technology Help.
    • If the issue requires escalation, HST will be conferenced in and assist you. If a field technician needs to be dispatched, an HST desktop technician will coordinate with you.
  • For questions and help requests regarding clinical issues (e.g., CUHCC, Dental clinic, Boynton clinics) refer to the contact information for Health Sciences IT support.

 

Regardless of which support desk you contact, the professionals at both are trained to get you to the right help as quickly as possible.

Please have the following information available:

  • Your name
  • Telephone number
  • The device number of the computer
  • A brief description of the problem or request

Get Help

Intended Audience

Health Sciences Affiliates

Cost

University-funded: No charge for Health Sciences affiliates.

Related Services & Technologies

OIT Departmental & Computer Device Purchases
OIT Onsite Support for University-Owned Devices