Tenant Server Hosting: Request Service

PLEASE NOTE CHANGES 5/16/20: The Google Forms and ServiceNow version of our Service Request Forms have been replaced with TeamDynamix (TDX) request forms.

Service Requests

Data Center Access

Fill out and submit the OIT Data Center Access Request form.

New Servers or Changes to an Existing Server

Fill out and submit the Data Center Standard Request form.

Urgent Requests

Fill out and submit the Data Center Urgent Request form if you need help in 30 minutes or less.

Service Level Standards

New Servers

Data Center Operations Services (DCOS) will work with the tenant to understand the request to ensure physical hosting rather than a less expensive hosting model (central services, web hosting, or virtual hosting) is required. If the request requires tenant hosting, the order will be completed within 15-20 business days once the hardware arrives. 

Existing Servers

  • Minor Requests – 5 business days (activate existing jack, etc.)
  • Standard Requests – 10 business days (server move, decommission, etc.)
  • Major Requests – 20 business days (if network and electric required)

Normal work hours for Service Requests are 8:00 a.m. to 4:00 p.m. Monday through Friday.