Data Center Operations Services (DCOS) will work with the tenant to understand the request to ensure physical hosting rather than a less expensive hosting model (central services, web hosting, or virtual hosting) is required. If the request requires tenant hosting, the order will be completed within 15-20 business days once the hardware arrives.
Minor Requests – 5 business days (activate existing jack, etc.)
Standard Requests – 10 business days (server move, decommission, etc.)
Major Requests – 20 business days (if network and electric required)
Normal work hours for Service Requests are 8:00 a.m. to 4:00 p.m. Monday through Friday.