The Technology Help website (it.umn.edu) provides the entire University of Minnesota community the information they need to use technologies for their teaching, learning, research, outreach, and administrative activities. Several teams at the University are working to refresh the website's content architecture, design, and overall user experience in a phased project.

Project goals

Improve user experience: Create a more intuitive and user-centered experience that helps visitors quickly find information, services, and support resources.

Increase service discovery: Improve awareness and visibility of available technology services, resources, and initiatives by organizing content around user needs rather than organizational structures.

Leverage research-driven decision making: Use usability research and user insights to guide content strategy, design decisions, and future website enhancements.

Strengthen first-touch experiences: Enhance experiences to better support students, faculty, staff, and researchers at critical points in their University journey.