Goldy Chatbot

Tips for Using the Technology Support Chatbot

Welcome to the Technology Help Chatbot! This tool is specifically designed to handle your tech-related questions.

Important Note: For assistance with non-technology issues (financial aid, billing, course registration, academic records, or veteran services) visit the chatbot on OneStop.

Chatbot: Getting the Best Results

To receive the fastest and most accurate answers, try using key technology terms instead of typing a general question. Examples of technology-specific questions include:

  • "Duo Enrollment issue"
  • "Trouble logging into Canvas"
  • "VPN connection error"

Need More Help? Live Chat and Support Tickets

If the chatbot can't fully resolve your question, don't worry. It will automatically connect you with a live support agent or guide you through opening a support ticket, depending on the availability of our staff.

AI Resources

The Technology Help Chatbot is designed to help with University of Minnesota specific IT questions. If you are looking for a different kind of generative AI tool, there are several other AI tools approved for use at UMN.