List of Self-Help Guides

• Business Systems
• Communication Tools
• Data, Documents & Files
• Information Technology
• Media Production
• Teaching & Learning with Technology
• Websites

Self-Help Guides by Category

Business Systems

• Duo: Setup and Use Two-Factor Authentication
• Enterprise Access Requests: Complete an Access Request Form (ARF)
• Enterprise CRM
• Enterprise CRM Service Console
• Recruitment CRM
• Training Hub: Create and Manage Courses
• Training Hub: Instructor Guide
• Training Hub: Learner Guide
• Qualtrics: Create, Customize, and Manage Surveys

Communication Tools

• Clearspan Webex Teams: Set Up and Use Your UMN Phone
• Proofpoint Secure Email Center: Send & Receive Encrypted Emails
• Salesforce Marketing Cloud: Send Mass Email using Content Builder
• Unified Communications: Set Up & Use Your UMN Voicemail
• Zoom: Teach, Meet, and Learn with Zoom
• Zoom: Set up, Support, and Present at Online Events
• Zoom Phone: Make Calls and Manage Information
• WiFi: Register a Personal Device for the Internet of Things (IoT) WiFi Service

Data, Documents & Files

• Box Secure Storage: Work with Files & Folders
• Enterprise Data: Overview to Working with University Data
• Google Drive: Work with Files and Folders
• Jadu Central: Create Online Forms
• Jadu Connect: Set Up Workflows for Jadu Central Forms

Information Technology

• Grouper: Create and Manage Groups
• Targetprocess for Scaled Agile Teams
• Targetprocess Views and Reporting
• TeamDynamix (TDX): Work with Tickets
• TeamDynamix (TDX): Manage Assets
• TeamDynamix (TDX): Approve Access Request Forms and Service Requests Forms
• TeamDynamix (TDX): Knowledge: Create and Edit Knowledge Base Articles
• TeamDynamix (TDX): Create and Manage Reports
• Technology Help Website: Create and Edit Content
• Shibboleth
• Digital Content: Write Effectively
• Digital Content: Send Communications for Service or Technology Launches, Changes, and Retirements

Media Production

• Kaltura MediaSpace: Upload and Manage Media
• Video Production

Teaching & Learning with Technology

• Apps To Go: Use UMN Apps on Your Personal Device
• Canvas: Get Started with Canvas
• Canvas: Create and Organize Content
• Canvas: Assess and Grade Student Work
• Canvas: Communicate with Students
• Canvas: Collaborate with Groups
• Canvas: Integrate Media Using Kaltura

Websites

• Content Strategy: Plan & Maintain Website Content
• Drupal Lite: Create and Manage a Drupal Lite Site
• Drupal Enterprise 9: Admin Guide
• GitHub: Using GitHub for Enterprise Drupal
• Pope Tech: Run an Accessibility Scan on a UMN Website
• Self-Help Guides: Organize and Construct a Self-Help Guide
• Google Custom Search: Configure and Use Google Custom Search Engine (CSE) with University Websites