Zoom Phone: Mitel 6869i Phone Guide

The Mitel 6869i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.

Table of Contents

Call Controls

Placing a Call

  1. Lift the handset, press the Line key, or press the call key.
  2. Dial the number from the keypad and press the Dial key.

Ending a Call

  • Place the handset on its cradle or press the hangup key.

Answering a Call

  • Lift the handset for handset operation or press the Line key or call key for hands free operation.

Ignoring a Call

  • Press the hangup key or Ignore softkey when the phone is ringing to ignore the incoming call and (if configured) send the incoming call directly to voicemail.

Muting

  • Press the mute key to mute the handset, headset, or speakerphone.

Holding and Resuming

  1. To place a call on hold, press the hold key when connected to the call.
  2. To resume the call, press the hold key again or press the Line key corresponding to the line where the call is being held.

View Missed Calls

  1. Press the phone key to access the Callers List.
  2. Scroll through the list by pressing the Up or Down navigation keys. If you would like to view additional entry details, press the Right navigation key.

Retrieving Voicemail

  1. Lift the handset.
  2. Below the digital screen are four black buttons. Press the one furthest to the right.
  3. On the bottom of the screen, "Voicemail" will appear. Press the button below it. This will dial *86, which is the code to access the voicemail system.
  4. Enter your PIN followed by the # key.

Call Transferring

  1. Ensure you are on an active call with the party you wish to transfer.
  2. If you are already connected to the transfer recipient, press the Up or Down navigation keys to highlight the recipient and press the Xfer softkey to complete the call transfer.

    OR

    If you are not connected to the transfer recipient, press the Xfer softkey, enter the recipient's number and press the Dial softkey. At any time, press the Xfer softkey again to complete the call transfer.

3-Way Conferencing

  1. Ensure you are on an active call with one of the parties with whom you wish to create a conference.
  2. If you are already connected to the party you wish to conference in, press the Up or Down navigation keys to highlight the conference target and press the Conf softkey to complete the 3-way conference.

    OR

    If you are not connected to the party you wish to conference in, press the Conf softkey, enter the conference target's number and press the Dial softkey. At any time, press the Conf softkey again to complete the 3-way conference.

Adjusting the Volume

  • Press the volume down and volume up keys during a call to adjust the volume of the audio device (i.e., handset, headset, or speakerphone). Pressing these keys when the phone is idle adjusts the ringer volume.

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TDX ID

TDX ID
7770