Zoom Phone: Mitel 6863i Phone Guide

The Mitel 6863i phone is compatible with Zoom phone numbers. This guide is a quick reference for using this phone model with a Zoom phone number.

Table of Contents

• Call Controls
  • Placing a Call
  • Ending a Call
  • Answering a Call
  • Ignoring a Call
  • Muting
  • Holding and Resuming
• Retrieving Voicemail
• Call Transferring
• 3-Way Conferencing
• Adjusting the Volume

Call Controls

Placing a Call

1. Lift the handset, press a Line key, or press the  key.
2. Dial the number from the keypad and press the  key.

Ending a Call

• Place the handset on its cradle or press the  key.

Answering a Call

• Lift the handset for handset operation or press the Line key or  key for hands free operation.

Ignoring a Call

• Press the  key when the phone is ringing to ignore the incoming call and (if configured) send the incoming call directly to voicemail.

Muting

• Press the  key to mute the handset, headset, or speakerphone.

Holding and Resuming

1. To place a call on hold, press the  key when connected to the call.
2. To resume the call, press the  key again or press the Line key corresponding to the line where the call is being held.

Retrieving Voicemail

1. Lift the handset, press the Line key, or press the  key.
2. Dial *86 on the keypad and press the  key.
3. When prompted, dial your Voicemail PIN Code followed by #.

Call Transferring

1. Ensure you are on active call with the party you wish to transfer.
2. Press the  key. This places the current call on hold. 
3. Dial the number of the party to whom you want to transfer the call.
4. Press the  key before the receiving party answers to perform a cold transfer.

OR

5. To perform a warm transfer, wait until the party has answered and then press the  key to complete the transfer.

3-Way Conferencing

1. Ensure you are on active call with one of the parties with whom you wish to create a conference.
2. Press the  key and press the  key and select Services, then Conference.
3. Dial the number of the other party, or, if applicable, press the Line key where the other party is being held.
4. When the other party answers, press the  key and select Services, then Conference again.

Adjusting the Volume

• Press the  and  keys during a call to adjust the volume of the audio device (i.e., handset, headset, or speakerphone). 
• Pressing these keys when the phone is idle adjusts the ringer volume.