Zoom Phone: Make a Call

You can make calls to individuals within and outside of the University using Zoom Phone by entering their number or searching for them in the contact list.

Table of Contents

Global Notes About Zoom Phone Calls 

  • You never need to dial 8 or 9 for an outside line.    
  • You can call an individual on any University of Minnesota campus by searching for the recipient if they have Zoom Phone.  
  • You can always manually enter a recipient's full 10-digit number (with three-digit area code before seven digits). This applies to recipients inside or outside of the University who have Zoom Phone.
  • UMN community members with Zoom Phone have two-digit express codes that appear before their extensions.

Making A Call by Entering the Recipient's Phone Number

  1. In the Zoom Workplace (desktop client) or mobile app, select the Phone tab.

Zoom Phone toolbar with phone tab highlighted and red arrow pointing to it

  1. Enter the recipient's number in the field above the keypad.

Dial pad with entry field above reading "enter a name or number..." and a red arrow pointing to it

  1. Select the blue phone button Blue circle with white phone icon at the bottom of Zoom Phone's number pad to call the recipient.
    • When the recipient answers the call, the in-call control options will appear for the duration of the call.

In call control pad with caller and number information blurred and these buttons :Mute, Keypad, Audio, Add call, Hold, Transfer, Meet, Park, Invite to meeting, and end call

  1. Select the End call button to end the call End call button with red circle around white phone icon facing down .

Making A Call by Searching for Recipient

  1. In the Zoom Workplace (desktop client) or mobile app, select the Phone tab.

Zoom Phone toolbar with phone tab highlighted and red arrow pointing to it

  1. Enter the name of the recipient in the field above the keypad. 

Dial pad with entry field above reading "enter a name or number..." and a red arrow pointing to it

  1. Select the desired recipient from the dropdown menu.

List of recipients with name starting with "Lou"

  1. When the recipient answers the call, the in-call control pad will appear for the duration of the call.
    In-call control pad with caller and number information blurred and these buttons :Mute, Keypad, Audio, Add call, Hold, Transfer, Meet, Park, Invite to meeting, and end call
  2. Select the End call button to end the call End call button with red circle around white phone icon facing down .

 

Making Zoom Phone Calls Based on Recipient Location

Calling within the Twin Cities Campus

  • Enter the last five digits of the recipient's phone number (often referred to as their "extension").

Calling within the Duluth, Morris, Rochester, or Crookston Campuses

  • Enter the last four digits of the recipient's phone number (often referred to as their "extension").

Calling from One UMN to a Different UMN Campus (Ex.: Duluth to Crookston) 

  • Option 1: Manually enter their full 10-digit number.
  • Option 2: Enter express code + extension.
    • Express codes by campus:
      • Twin Cities express code = 11 
      • Duluth express code = 12 
      • Morris express code = 13 
      • Crookston express code = 14 
      • Rochester express code = 15

Calling Internationally

  • To call a recipient in another country, enter 011 + the country code + recipient's phone number (including area code or city code). 
    • For example, if you are trying to call someone in Brazil (country code 55), in the city of Rio de Janeiro (city code 21), you would dial: 011 55  21 XXXX XXXX

Important Note about 911 Calls

Because many calls placed at the University use technology that place calls over the Internet (also known as Voice Over Internet Protocol, or VoIP) there are certain restrictions you should know. Visit Voice Over Internet Protocol (VoIP) Calls and 911 Service to understand how restrictions affect emergency calls.

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