Trouble Installing Client
Uninstall the app as you normally would.
Open Terminal and Run commands:
- sudo
- /opt/cisco/anyconnect/bin/vpn_uninstall.sh
- sudo pkgutil --forget
- com.cisco.pkg.anyconnect.vpn
After running the commands, reboot the machine and do a clean install.
Troubleshooting Logs
Export information from the VPN client to help locate and isolate a connection problem.
- From the Applications folder, click the AnyConnect VPN icon to open the user interface. A new pane labeled Cisco AnyConnect VPN Client will pop up.
- Click on the gear shaped icon lower left panel.
- Select the Statistics tab.
- Click the Export button.
The details contain:
- VPN Statistics
- Cryptography methods and transforms
- Secured Routes (Routes sent via the crypto tunnel)
- Operating System Revisions
- Interface statistics via ifconfig-a
- IPv4 Routing Table
- IPv6 Routing Table
Session Logs
- From the Applications folder, click the AnyConnect VPN icon to open the user interface. A new pane labeled Cisco Anyconnect VPN Client will pop up.
- Select Connection log.
Event Logs
- From the Applications folder, select Utilities and then Console.
- Under "All Messages" the relevant sources will be:
- vpnagent
- vpnclient
- vpnui