Virtual Private Network (VPN): Troubleshooting and Session Logs for AnyConnect for Mac OS X

Trouble Installing Client

Uninstall the app as you normally would.

Open Terminal and Run commands:

• sudo
• /opt/cisco/anyconnect/bin/vpn_uninstall.sh
• sudo pkgutil --forget
• com.cisco.pkg.anyconnect.vpn

After running the commands, reboot the machine and do a clean install.

Troubleshooting Logs

Export information from the VPN client to help locate and isolate a connection problem.

1. From the Applications folder, click the AnyConnect VPN icon to open the user interface. A new pane labeled Cisco AnyConnect VPN Client will pop up.
2. Click on the gear shaped icon lower left panel.
3. Select the Statistics tab.
4. Click the Export button.

   The details contain:

   • VPN Statistics
   • Cryptography methods and transforms
   • Secured Routes (Routes sent via the crypto tunnel)
   • Operating System Revisions
   • Interface statistics via ifconfig-a
   • IPv4 Routing Table
   • IPv6 Routing Table

Session Logs

1. From the Applications folder, click the AnyConnect VPN icon to open the user interface. A new pane labeled Cisco Anyconnect VPN Client will pop up.
2. Select Connection log.

Event Logs

1. From the Applications folder, select Utilities and then Console.
2. Under "All Messages" the relevant sources will be:
   • vpnagent
   • vpnclient
   • vpnui