CSE-IT manages the LEAP (Learning Assessment and Engagement Platform) tool , used by instructors in the college to add complex mathematics-based problems to Canvas courses. Students access LEAP via their Canvas course link. Instructors access their LEAP courses via https://leap.cse.umn.edu/courses. Assignments provided in LEAP are authored using the DoenetML language, developed as part of the Doenet research project.
This incident model applies to the following URLs:
- https://leap.cse.umn.edu
Common Issues/Symptoms
- Caller does not know how to enter a response in MAT
- Scoring questions related to submitted assignments
- Caller is an instructor who does not know how to find their course page
- Caller receives the "431: Request Header Fields Too Large" error message
- Caller cannot access their MAT course from Canvas
- Caller cannot load an assignment
- Caller is an author or instructor with inquiries about content creation
Troubleshooting
Caller does not know how to enter a response in LEAP
-
Refer user to the LEAP student guide
Scoring questions related to submitted assignments
- Request the name of the assignment, the course and section number, and a screenshot of the Results page, including the problem (or problems) in question
- If the screenshot of the Results page shows a grey button next to the answer blank for the question, then it is most likely that the caller forgot to click the submit button on that question. Refer caller to the LEAP student guide and request that they complete another attempt on the assignment.
- If the screenshot of the Results page does not show a grey button next to the answer blank for the question, if it is ambiguous, or if a screenshot is not provided, escalate to CSE Instructional Technology
Instructor does not know how to find their courses page
- Most commonly, instructors mistakenly navigate to https://leap.cse.umn.edu/, which provides release notes. Refer instructor instead to https://leap.cse.umn.edu/courses
- If instructors do not see their course on the LEAP courses page, escalate to CSE Instructional Technology
Caller receives the "419 Page Expired" or "431: Request Header Fields Too Large" error message
- User needs to clear their UMN cookies (Resolve Error 431: Request Header Fields Too Large). Refer caller to UMN Cookie Cutter website
Caller cannot load an assignment
- Request the device used
- If mobile device, suggest caller attempt the assignment on a laptop or PC
- Request the assignment URL and a screenshot of the view that occurs when they click on the assignment link
- If the screenshot shows a light-blue banner at the top with the message "Initializing…" escalate to CSE Instructional Technology
- If the screenshot shows the error message "431: Request Header Fields Too Large" refer user to Refer caller to UMN Cookie Cutter website to clear their UMN cookies
- All other situations should be escalated to CSE Web
Escalation
Caller cannot access their LEAP course from Canvas
- Escalate to CSE Web
Scoring Questions
- Escalate to CSE Instructional Technology
Content Creation
- Inquiries about how to create questions or setup courses using the tool
- Escalate to CSE Instructional Technology
Include when Escalating:
- Caller's InternetID or email address
- Description of issue
- Troubleshooting steps already taken
- Error messages
- URL
- Device
- Operating system
- Browser and browser version
Additional Information/Resources
- LEAP student guide
- LEAP instructor guide
- DoenetML documentation (resource for authoring problems)