When you are addressing the audience, use you to refer to the user. (You do not have to use the pronoun when the subject of the sentence is already understood to be the user.)
Examples
- Before you compress your video, you will need to balance the sound levels.
- Download the file to your computer.
Additional Considerations for Comms
None
Additional Considerations for Knowledge
Public articles
- Use "you" to refer to the audience.
Internal articles
- Use "you" to refer to the consultant and "user" to refer to the customer.
- Example:
- Before you direct the user to open the zip file, you will need to…
Additional Considerations for Website Content
None