CrashPlan Org Admin Information

This information is for Code42 CrashPlan account users who have been given org admin privileges to assist in adding and removing users to their CrashPlan organization as well as other helpful information when managing their group.  

Who can have a Code42 CrashPlan account:

Any University of Minnesota staff, faculty, or sponsored user with a valid UMN AD username

How to purchase CrashPlan licenses:

To purchase licenses for a new organization or purchase additional licenses for an existing organization in CrashPlan, fill out and submit the CrashPlan licensing form.

How to add a user:

1. Log into the CrashPlan web interface (z.umn.edu/backup)
2. Navigate to the organization tab in the left hand column and click on your organization or sub organization that you wish to add a user to
3. Under the gear settings drop down icon in the upper right hand corner and click "Add users€¦"
4. Add the user's full @umn.edu email address in the space provided and click the "Add User" button

How to delete a user:

1. Log into the CrashPlan web interface (z.umn.edu/backup)
2. Type the username you wish to delete in the search bar to locate their profile
3. Under the gear settings drop down icon in the upper right hand corner and click "Deactivate..."
4. Check the "I understand this user's archive will be deleted" and click ok

License use:

Licenses in a CrashPlan organization are only considered used when an account user has started a backup.  This means there can be more accounts in an organization than licenses allocated for that group.  Once the number of licenses is used up for the organization the next attempt to start a backup by a new user will denied.  Contact Rae Johnson ([email protected]) in CSE-IT in the event you need to purchase more licenses.

Users that have been deleted from an organization from an org admin may still be using a license if they have started a backup that was moved to cold storage.  Archives in cold storage are kept for one calendar year.  If an org admin wishes to free up the license, the archive in the cold storage must be deleted.

To delete archives in cold storage:

1. Log into the administration console at z.umn.edu/backup
2. Search for the deleted user in the search bar
3. Select the gear setting icon > View Archives
4. Note the archive numbers
5. Go to Destination > Store Points
6. Click on the value in the "Cold" column next to a store point
7. Locate and select the archive you want to delete
8. Click the gear settings icon > Purge archive