TDX Knowledge: Expectations for Standard Knowledge Activities

The Knowledge Base is the primary source for how-to content vetted by the IT community. Knowledge is managed by the Owner. 

In this article:

Key

  • R = Responsible for doing the task
  • A = Accountable for making sure the task gets done and meets established standards
  • C = Consulted

Expectations by Job Role

General Knowledge Activities

Activity being performed

 Drafters Group Knowledge Editors Global Knowledge Editors KCS Coaches

Help users understand/use public articles

  R

  R

  R/C

  A

Use articles in conjunction with incident models

  R

  R

  R/C

  A

Provide feedback on articles

  R

  R

  R/C

  A

Suggest new articles 

  R

  R

  R/C

  A

Draft new articles

  R

  R

  R/C

  A

Creating and Editing Knowledge Role

Activity being performed

 Group Knowledge Editors Global Knowledge Editors KCS Coaches

Create new articles

  R

  R/C

  A

Edit for readability and accuracy

  R

  R/C

  A

Review articles to be approved

  R

  R/C

  A

Approve articles

  R

  R/C

  A

Handle feedback on articles

  R

  R/C

  A

Coordinate knowledge across stakeholders

  R

  R/C

  A

Suggest use of knowledge on public web pages

  R

  R/C

  A

Publishing Knowledge Role

Activity being performed

 Global Knowledge Editors KCS Coaches

Evaluate appropriateness for a public audience

  R/C

  A

Edit for a public audience

  R/C

  A

Publish articles

  R/C

  A

 

 

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TDX ID

3353