Find Services & Technologies

This guide points to useful resources for working and learning remotely that are available to UMN students, faculty, and staff. 

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Get Internet Access Off Campus

A few students, faculty, and staff who are now learning and working off campus may need a new or different internet plan. Some Internet Service Providers are offering free or discounted services for people who qualify.

Contact service providers who serve your area to learn more, or see access information for some providers on our Get Internet Access Off Campus page.

Meet Virtually

Zoom and Google Hangouts Meet enable you to meet online. Compare Zoom and Google Hangouts Meet to learn which solution is right for you.

Zoom

Hold meetings, office hours, study groups, and webinars online.

Log in to Zoom: zoom.umn.edu

Get Started

Read how-to instructions

Secure Your Zoom Meetings

*New* (April 13)

On April 8, Zoom released a new way to access existing security settings during a meeting. After updating your Zoom client, a shield icon, labeled Security will appear in the dock at the bottom of the meeting screen when you are the host or co-host (participants will not have access to this feature).  

Manage Disruptions

As a result of the increased use of Zoom meetings globally, they have become a target for meeting hijackers. In many cases, these bad actors seek to cause disruption by posting or sharing inappropriate comments, images, or videos. In the event that an unwanted guest joins your Zoom meeting, you can take immediate action: 

  • Lock your meeting. The Zoom host settings allow the host or co-host to lock the meeting after all the expected participants have joined. Click the Security icon and select Lock meeting. Note: If one of your participants leaves the meeting (e.g., their internet connection fails) after you have locked the meeting, they will not be able to rejoin unless you unlock the meeting.
  • Remove a participant or put on hold. If someone is disrupting your meeting, remove them from the session. Click on the Participant icon. From the participant pane, hover over the name of the disruptive participant. When the menu appears, select Remove. Another option is to put them on hold, during which time the attendee cannot see, hear, or share anything.
  • Restrict screen sharing. Click the Security icon to uncheck screen sharing permissions. 
  • Disable chat. Click the Security icon and click the checkmark next to chat to disable participants’ ability to use the chat function.
Additional Resources
*NEW* APRIL 5, 2020

Enhance the accessibility of online meetings by enabling Zoom’s Auto-Transcription feature for participants. This feature turns spoken words into text in real-time; increasing access to your material for people who:

  • are in a loud or public space
  • do not have access to headphones or speakers
  • are English language learners
  • benefit from hearing and reading content simultaneously

Note: Zoom’s Live Transcripts should be used to improve accessibility, but not for accommodation. Choose between a video or written instructions:

Google Hangouts Meet

Send messages, share photos, make phone calls, video chat, or host a meeting with one person or an entire group. Note: Google Hangouts Meet is not available to members of the HCC.

Helpful Google Hangouts Meet resources:

Keep Teaching

Visit the University’s Keep Teaching website (keep-teaching.umn.edu) for virtual teaching and learning guidance, including a handy checklist for hosting your courses online. 

Connect to the UMN Network and VPN

Virtual Private Network (VPN)

Some University applications can only be accessed through our on-campus network (eduroam) or through the University's Virtual Private Network (VPN). VPN is a service that uses encryption technologies to allow you to securely connect to the University's network when you are not on campus. 

VPN should only be used when resources cannot be accessed by other means. A VPN is not needed for web-based UMN resources and services, such as umn.edu web pages, MyU, University GmailCanvas, UMN G Suite, and Office 365.

Helpful VPN resources:

Please note the following VPN technical details:

  • Maximum connection time for a single session is 12 hours
  • Idle timeout is 15 minutes (Idle timeout occurs when network traffic between your computer and the VPN system stops for at least 15 minutes. This situation typically occurs when a computer goes to sleep or is powered down.) 

Additional Access

Please note: Some companies may be providing additional or extended access. Please check with your local internet or cellular service providers, as they may be providing additional data options, expanded WiFi access points, mobile hotspots, or other accommodations in response to community needs.

Helpful resources: 

Collaborate with Others

Gmail

Google Calendar

Google Chat

Office 365

Microsoft Office 365 is available for students, faculty, and staff at no charge. Download Office 365 for productivity and collaboration tools like Word, Excel, and more.

eSignature options

Access University Systems with Duo

Duo Security

To sign in to most University applications, Duo Security two-factor authentication is required. Make sure that you have your Duo-enrolled device or pre-generated bypass codes with you when you work or learn off-campus.

Helpful Duo resources:

  • Generate and use bypass codes now for use when you really need them. Bypass codes are good for one year. Print them and store them in a secure location.
  • No wifi or cell service? No problem! In the event that you are in a location without wifi or cell service, your smartphone can still generate passcodes, or you can use your pre-generated bypass codes.
  • If you have only enrolled your office landline phone, to work remotely, you will need to enroll another phone number. This can be your home landline or a cell phone.

Access Software

Remote Desktop Connection

A Remote Desktop connection allows you to connect remotely to a computer that may be in your office, lab, or at another remote location.

Helpful Remote Desktop Connection resources:

Before you set up a Remote Desktop, please be aware of these requirements:

  • Prior to the first remote connection on a device, you must contact Technology Help.
  • You must be on campus and using the device you want to connect when setting up Remote Desktop. If you plan on using Remote Desktop remotely, contact Technology Help before leaving campus to complete setup.
  • Technology Help works with desktop support and local IT to set up Remote Desktop, which happens during normal business hours.
  • Remote Desktop requires a VPN connection in order to launch.

Remote Software Access

If you need access to specific software that is not installed on your device, contact your local IT department, or have a departmental representative contact Technology Help. A remote desktop connection or virtual delivery may be options for providing remote access to software.

Access Documents and Files

Store documents and files in the cloud or on a file service that you can access easily from remote locations.

Google Drive

Google Shared Drives

Box Secure Storage

Note: Health Sciences users should use Box Secure Storage.

files.umn.edu

Note: Remote access to OIT managed servers, databases, and files.umn.edu requires the use of the University's VPN system. Once connected to files.umn.edu, mapped drives should be available. Performance may be slower than the on-campus experience.

Use Your Phone and Voicemail

Learn how to:

Practice Safe Computing

The University's guidelines about how to use your device securely are useful anytime you go online, but are especially important when you're not on the University's network.

Also, do not save work documents to a home computer.

Ensure Accessibility

As your work, teaching, and learning moves online, keep accessibility in mind. Visit the University’s Accessible U website to learn more about how to make digital content accessible to everyone.

Get Technology Help

The University’s Technology Help service desk is open 24/7 and available via email, phone, and chat to help answer any questions you may have. 

Contact Technology Help for your campus: 

Crookston

Duluth

Morris

Rochester   

Twin Cities