Call Center Services Route phone calls to individuals or a group of designated staff. Search Overview Set up your Call Center to route calls through an: Automated Attendant (AA), a system that enables an automatic transfer to an extension without the intervention of an operator or receptionist; or Automatic Call Distributor (ACD), a system that distributes incoming calls to Call Center staff. Highlights Handle large volumes of calls with fewer staff Generates robust reporting for quality assurance and managing staffing levels Create custom front-end voice recordings Use Centergy to create reports on your call center Getting Started Request a Call CenterUse Centergy to Create Reports on Your Call Center Get Help Request a Call Center Intended Audience Students Instructors Researchers Staff & Departments Health Sciences Affiliates IT Staff and Partners Cost University-funded: basic services and technology available at no charge. Additional charges may apply for initial setup and modifications. Was this page helpful? Yes No How could this page be better? If you have a technology question, contact Technology Help. If you have feedback about this webpage, please share it below. Leave this field blank Additional Resources Use Communication & Conferencing Tools Centergy
