IT Service Management - Knowledge Process

The Knowledge Base within TeamDynamix (TDX) is available as a repository for units with access to the tool. The Knowledge Base is used to host internal documentation, or as a means to populate the website with public pages, available to anyone browsing the IT website.

Access the Public Knowledge Base

We have developed several tools to aid in the management of knowledge. Whether you use TDX regularly or rarely, we can help you manage your knowledge articles with customized desktops, emailed reports, and documented best practices.

If interested there are opportunities for you to get involved. We have a Unified Knowledge Group which acts as a council, vetting requests, consulting and answering questions. There is also an Informal Community of Practice with a focus on inclusive knowledge sharing and community.
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Additional Resources