Enterprise Systems: Plan and Request a File Transfer or Batch Scheduling
Business analysts and technology staff who use enterprise systems (such as PeopleSoft Financials, PeopleSoft Human Resources Management System, and PeopleSoft Campus Solutions) must request managed batch scheduling and file transfers from the Production Services team in the Office of Information Technology.
We set up all file transfers using two technologies: Autosys, the system that schedules your Axway transfers and Axway, the University's secure file transfer system.
Submit a Request
Contact Production Services via email at [email protected] to begin the process of requesting your batch schedule (Autosys) or file transfer (Axway). This email will automatically generate a ticket in the ticketing system. This ticket will be used to manage the request.
- If this is your first request, Production Services can work with you prior to submission to ensure you understand the forms and can successfully complete them. To request assistance, email [email protected] and include contact information, team name and brief description of services needed.
- If you are requesting a new scheduled job or a change to an existing job, use the Autosys batch scheduling request (with or without a file transfer component).
- If you are requesting a file transfer, you will need to complete the Axway Smartsheet as well as the Autosys batch scheduling request document. Use the Axway Smartsheet File Transfer Procedures document to aid in the completion of the form.
Successfully completing the form so technical work can begin on your request(s) can take some time, depending on the complexity, the information you provide from your vendor partners, and/or your business requirements.
Plan for How Long Your Request Will Take
When you request either an Autosys change or an Axway file transfer, we perform technical set up, review, testing and migration work using both Autosys and Axway. This can take anywhere from part of a business day up to 10 business days, depending on the nature and complexity of the request.
| Request Type | Technical Work Begins | Work Completed |
|---|---|---|
| Change to existing production Autosys batch requests |
If received by noon, same business day migration to testing environment |
1 business day |
| New simple Autosys batch requests |
3 business days If received before noon, migrated to testing environment by noon the next business day If test is successful, migrated to production as directed by the requestor |
10 business days |
| New complex Autosys batch requests (multiple box changes/creations) |
Migrated to testing environment within 5 business days If testing is successful, production migration is determined based on scheduling availability of vendor (if applicable), requestor and OIT. |
10 business days |
| Change to existing production Axway transfer |
If the request is received before noon, migration will happen the afternoon of same business day |
1 business day |
| New Axway file transfer request |
Migrated to testing environment within 5 business days If testing is successful, production migration is determined based on scheduling availability of vendor, requestor and OIT. |
10 business days |
| Critical existing Autosys schedules and Axway transfer changes | Same business day | same business day |
| Critical New file transfer or batch schedule requests | As soon as request is approved by the appropriate OIT and business management | 2-5 business days |
Note: Critical is reserved for unforeseen situations (e.g. failures of technology, unannounced vendor changes, etc.) and Professional judgement is expected and appreciated.
See More Resources
For Business Process Flows and Job Aid self-help resources select the Quick Link topic below:
Business Process Flows:
- New Scheduled Process Procedures Functional Users
- Change Process for Functional Users
- Autosys Security Procedures
- Axway Security Procedures
Job Aids:
- Autosys batch scheduling request
- Autosys/Axway Ticketing Job Aid
- Axway Smartsheet
- Axway Smartsheet File Transfer Procedures