The Linux Server Hosting service provides professionally-managed Linux servers for University academic, research, and administrative units. The service is supported by OIT's Hosting Engineering and Automation Team (HEAT). For help and support, contact Technology Help or email [email protected].
For more advanced technical guidance, including SSH access and patching schedules, visit the Hosting Manual public documentation site (UMN login required).
This Service Guide covers:
- Roles and Responsibilities
- Linux Documentation
Roles and Responsibilities
IT Staff
OIT's hosting team provides support to IT directors, business unit directors, and staff members that an IT director has approved.
The Hosting team is expected to do the following:
- Communicate and coordinate with IT staff in local units to minimize disruption to end users.
- Notify customers about all scheduled maintenance.
- Maintain and manage the infrastructure, operating system, storage, backups, security, and patching of the operating system (plus some core components provided by the OS vendor).
- Provide advice and documentation for basic administrative tasks.
- Provide documentation delineating responsibilities of customers and the hosting team.
- See the Hosting Services RACI (UMN login required), which delineates responsibilities of customers, the Hosting team, and other OIT units.
Customers
Customers will be expected to do the following:
- Adhere to any related policies, processes, and procedures including:
- Complying with the Acceptable Use of Information Technology Resources policy.
- Refraining from hosting HIPPA-regulated applications or HIPPA-regulated data (contact the Health Sciences Technology unit for this).
- Refraining from hosting PCI-regulated applications or PCI-regulated data.
- Patching their applications within 30 days, per UMN policy.
- Ensure that their server is retired before the operating system reaches End of Life
- Report problems using reporting procedures described in the service statement.
- Provide input on the quality and timeliness of service.
- Provide application administration and customer support for their users; this can be provided by the unit, a vendor, or another third party.
- Provide audit compliance for application(s) and data, which includes making IT systems administrators aware of any private data or HIPAA- or FERPA-regulated data.
Linux Documentation
For more advanced technical guidance, visit the Hosting Manual public documentation site (UMN login required). The public documentation includes:
- Backups
- SSH Access
- Patching Schedules
- Self-Service Options
- Monitoring
- Log Management
- Firewall Management
- User Management