TDX Approvers: Review the Status of a Request in Users (TDNext)

You can see where a request is in its workflow by viewing the ticket Details (static view) in Users (TDNext).

Reviewing the Status of a Request in TDNext

  1. Find the Request ticket you are wanting to review.
  2. Scan the right column of the ticket for the Workflow box.
    Workflow box showing a ticket with 5 icons in the stages area
    • Hover over the symbols under Stage, to see the status of each stage of the workflow.
      • Note: A ticket can have up to 4 stages: User Approval, Supervisor Approval, Access Approval, Fulfillment. If the ticket is in between one of those 4 stages, it will list the stage as Processing
  3. Click on any of the check marks, dashes, or checkboxes. The Workflow box will expand and show a check mark for workflow stages that have been completed and an open box for stages that still need to happen.
    Workflow box for Student PeopleSoft Roles showing 5 steps in process
    • Note: The View Progress or History buttons show the workflow map built in the application (this is a very complicated view and will not be very helpful to the average user). 
  4. Scroll to the bottom of the ticket Details page to review Feed for more information.

Additional Resources

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