You can see where a request is in its workflow by viewing the ticket Details (static view) in Users (TDNext).
Reviewing the Status of a Request in TDNext
- Find the Request ticket you are wanting to review.
- Scan the right column of the ticket for the Workflow box.
- Hover over the symbols under Stage, to see the status of each stage of the workflow.
- Note: A ticket can have up to 4 stages: User Approval, Supervisor Approval, Access Approval, Fulfillment. If the ticket is in between one of those 4 stages, it will list the stage as Processing.
- Hover over the symbols under Stage, to see the status of each stage of the workflow.
- Click on any of the check marks, dashes, or checkboxes. The Workflow box will expand and show a check mark for workflow stages that have been completed and an open box for stages that still need to happen.
- Note: The View Progress or History buttons show the workflow map built in the application (this is a very complicated view and will not be very helpful to the average user).
- Scroll to the bottom of the ticket Details page to review Feed for more information.