Recruitment CRM: Verify a Case in Don

When you get an email saying Case Ready for Verification in Don, it means that a Case you submitted has been updated in Don - Our Full Sandbox Environment. Don is used to test fixes or enhancements prior to launching to the live Recruitment CRM site. This prevents incorrect or potentially damaging updates from going through. This article is an overview of what you need to do to test your fix and update your Case with relevant information.

Verifying a Case in Don 

  1. Review the email for steps.
  2. Click on the link at the bottom of the email where it says For more details, click the following link:
  3. In the Related To field (upper right), click on the Case number.
  4. Scroll through the Case and read the Description, Subject and any relevant Chatter messages to refresh your memory on why you made the request and what feature or fix is related to the request.
  5. Log in to Don, our full sandbox testing environment. When testing functionality that interacts with certain pages, you may want to also pull up the appropriate URL for Testing Webpages in Don.
    • Note: Don no longer allows emails to be sent. If you are testing a case where you need to send an email or test that an email gets sent, you will need to log into Krang (our dev integration sandbox) to do your testing.
    • If you do not have access to Krang and need to do your testing there, submit a Tier II Support Request Case with the name of the user who needs access.
  6. If the case was for a bug or enhancement, test out the fix or new feature in Don to be sure it works as you had intended/requested:
    • If you feel the fix/feature functions correctly, go back to production.
    • In the Case (referenced in step 4), change the field called Status on the case to have a value of 52 - Test Confirmed (Don) and mark the Task (where you were at step 3) as Complete.
    • If you feel the fix/feature does not work how it is supposed to, change the field called Status on the Case to have a value of 51 - Test Rejected (Don) and add a Chatter comment on the Case (making sure to @mention the support person) explaining what is wrong with the functionality of the feature/fix you requested. You can also and mark the Task (where you were at step 3) as Complete.
    • If you mark a Case as 51 - Test Rejected (Don), someone from the CRM support team will read your explanation and follow up with next steps

 As a general rule, fixes/features move to production 1 week following their arrival in Don.