Qualtrics: Contacting the Qualtrics Support Center

If you have questions about accounts, access, groups, ownership changes, or availability of features on the University instance of Qualtrics, contact Technology Help. For any other Qualtrics questions, contact the Qualtrics Support Center using one of the following options:

  • Phone support
  • Chat or email support
  • Search Qualtrics support documentation
  • View Qualtrics Basecamp training

Qualtrics Phone, Chat or Email Support

  1. Go to Qualtrics Help using one of the options below:
    1. Within Qualtrics, select Help in the Qualtrics toolbar, then Contact Support in the Help window that appears.
      Qualtrics Support contact support highlighted
    2.  Go directly to the Qualtrics Support Center, https://www.qualtrics.com/support-center/
  2. Select Sign in with SSO below the Sign In button.
    qualtrics sign in with sso highlighted
  3. In the Organization ID box, enter umn.
    qualtrics enter umn in the organization id text box
  4. Select Continue. (If you aren't already logged in, you will be redirected to the UofM login screen first.)
  5. You will be asked to choose your question. If none of the options match your question, select I have a different support requestA list of Qualtrics products will appear.
    choose a button for different support questions choose I have a different support request
  6. Select Survey Platform from What area of the Qualtrics product are you using? from the drop-down menu.
    qualtrics product listing select survey platform
  7. Choose Chat or Email. 
    How would you like to get support today? choose chat email or phone

Search Qualtrics Support Documentation

The Qualtrics Support area has common questions and how-tos on popular tasks. Use the search box to find answers.
search qualtrics documentation text box