Qualtrics: Contacting the Qualtrics Support Center

If you have questions about accounts, access, groups, ownership changes, or availability of features on the University instance of Qualtrics, contact Technology Help. For any other Qualtrics questions, contact the Qualtrics Support Center using one of the following options:

• Phone support
• Chat or email support
• Search Qualtrics support documentation
• View Qualtrics Basecamp training

Qualtrics Phone, Chat or Email Support

1. Go to Qualtrics Help using one of the options below:
   1. Within Qualtrics,
      1. Select the question mark ? in the top right Qualtrics toolbar
      2. Then select Contact Support at the bottom of the drop down window that appears.
         
   2.  Go directly to the Qualtrics Support Center, https://support-portal.qualtrics.com/
2. Select Sign in with SSO below the Sign In button.
   
3. In the Organization ID box, enter umn.
   
4. Select Continue. (If you aren't already logged in, you will be redirected to the UofM login screen first.)
5. Select the tile for Get Technical Support under the How can we help you? section.
   
6. Select Survey Platform from Select a product area to see its available contact methods section.
   
7. Scroll down and choose Live Chat or Email. 
   

Search Qualtrics Support Documentation

The Qualtrics Support area has common questions and how-tos on popular tasks. Use the search box to find answers.