Qualtrics: Contacting the Qualtrics Support Center

If you have questions about accounts, access, groups, ownership changes, or availability of features on the University instance of Qualtrics, contact Technology Help. For any other Qualtrics questions, contact the Qualtrics Support Center using one of the following options:

  • Phone support
  • Chat or email support
  • Search Qualtrics support documentation
  • View Qualtrics Basecamp training

Qualtrics Phone, Chat or Email Support

  1. Go to Qualtrics Help using one of the options below:
    1. Within Qualtrics,
      1. Select the question mark ? in the top right Qualtrics toolbar
      2. Then select Contact Support at the bottom of the drop down window that appears.
        Qualtrics Support Question Mark and Contact Support Highlighted
    2.  Go directly to the Qualtrics Support Center, https://support-portal.qualtrics.com/
  2. Select Sign in with SSO below the Sign In button.
    qualtrics sign in with sso highlighted
  3. In the Organization ID box, enter umn.
    qualtrics enter umn in the organization id text box
  4. Select Continue. (If you aren't already logged in, you will be redirected to the UofM login screen first.)
  5. Select the tile for Get Technical Support under the How can we help you? section.
    Choose the tile for get technical support
  6. Select Survey Platform from Select a product area to see its available contact methods section.
    Qualtrics product listing select survey platform
  7. Scroll down and choose Live Chat or Email. 
    How would you like to get support today? choose Live Chat, email, or phone

Search Qualtrics Support Documentation

The Qualtrics Support area has common questions and how-tos on popular tasks. Use the search box to find answers.
search qualtrics documentation text box

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