TDX: Transfer Ownership of a Ticket
Tickets occasionally need to be reassigned to a different Group due to new information or initial error.
Transferring Ownership of a Ticket
- Navigate to the Details (static view) of the ticket that needs to be reassigned.
- Select the Actions menu and choose Reassign [Ticket]. A new window pops open.
- Type the name of the correct Responsible Group in the New Responsibility field.
- You can use Lookup to search for the correct Responsible Group.
- Type a clear message in the Comments field to let the Responsible Group know why you are reassigning the ticket to them.
- Make sure the Notify the new resource of the assignment box is checked.
- Click Save. The window will close and the ticket Details should now show which Responsible Group now owns the ticket.