TDX: Search for a Ticket

There are several ways to search for tickets in TeamDynamix. Each ticket, no matter what ticket classification it is, receives its own ticket identification number. This article covers the following searches:

Searching by ticket number

If you know the ticket ID number, you can use the global search area in the top right area of the U of M Ticketing application to search for the ticket. You do not need to include what classification (incident, request, etc.) it is; just type in the ID number.

  1. Go to U of M Tickets in TDNext.
  2. Type the ticket number in the ID/Search box.
    U of M tickets tab; search box highlighted
  3. Press Enter or click the Lookup Ticket. The ticket will open in a popup window.

Searching with the Filter

You can also search for tickets based on their various ticket fields. 

  1. Type your search terms in the ID/Search field or leave the field blank and press Enter.  The Filter icon will appear below the search field.
  2. Click the Filter icon. Search filter buttonA filter options pane appears from the right listing all the ticket fields associated with the ticket type.
  3. Use the Scroll menu to quickly go to the various searchable field options.
    Search scroll dropdown menu showing the specific parts of the filter pane one can jump to
  4. Enter the information you want to search by in the correct filter fields. 
  5. Scroll back to the top of the filtering popout.
  6. Click Apply to apply the filter to the current search results. The filter options pane disappears. The center of the page populates with the search results.
    1. Click Group By… and choose a field from the drop down menu to group your search results by.
      Group by pull down list button
    2. Click the Column Picker icon   and check/uncheck the boxes in the drop down menu to change which columns appear in your search results.
  7. (Optional) Save your search results.
    1. Click the Save Search button in the top menu bar.
      Save Search button
    2. Type a title for your search in the Save Search: Save As field.
    3. Click Save.

Accessing your Saved Searches

To access any of your saved searches: 

  1. Click My Saved Searches in the top menu bar.
  2. Select your saved search from the menu.