How-Tos TDX: Determine the Impact, Urgency, and Priority of a Ticket This article gives specific definitions for the impact, urgency, and priority of a ticket when working with users. See full article. Last modified Changed May 10, 2024 TDX ID TDX ID 3949 Was this page helpful? Yes No How could this page be better? If you have a technology question, contact Technology Help. If you have feedback about this webpage, please share it below. Leave this field blank
