How-Tos TDX: Determine the Impact, Urgency, and Priority of a Ticket This article gives specific definitions for the impact, urgency, and priority of a ticket when working with users. View full article (UMN login required): TDX: Determine the Impact, Urgency, and Priority of a Ticket Last modified Changed July 15, 2025 TDX ID TDX ID 3949 Was this page helpful? Yes No How could this page be better? If you have a technology question, contact Technology Help. If you have feedback about this webpage, please share it below. Leave this field blank
