Student Technology Help Specialist

Use Job ID 340823 to find the posting on the student job search page.

Are you an undergraduate student that has a passion for helping others and an interest in technology? If so, this is the job for you!

Currently, this position is primarily being done remotely, but has a required onsite component.

  • This is subject to change in accordance with related University Policies. 

What you get:

  • Valuable customer service experience and training for a large professional IT Service Desk
  • Valuable troubleshooting and technical skills that will benefit you regardless of your future career choices
  • Opportunities for growth and professional development including desktop support, technical writing, supervisory tasks and many more opportunities & projects throughout the year
  • A collaborative and diverse team to work with
  • Valuable experience supporting and working with a diverse customer base from across the University community and beyond
  • Opportunity to work in multiple locations including a call center, labs, and Technology Help walk-in locations
  • Wages: $15.00 per hour
  • Flexible hours around your class and extracurricular schedule, 7 days a week from 7 am to midnight
  • Opportunities to work during Winter, Spring, Summer breaks and on holidays

What we are looking for:

  • A passion for helping others and communicating with them
  • Strong communication skills: Written, over the phone, over chat and in person
  • An interest in Technology
  • Current Undergraduate students registered for at least 6 credits for the Fall semester
  • Punctuality & reliability 
  • Good time management
  • Organizational skills 
  • Ability to work at least 15 hours per week primarily during business hours (M-Th 8am-5pm)
  • Customer service experience in a fast-paced environment is a plus

*All job offers are contingent on successful passing of a comprehensive background check*.