Student Technology Help Specialist

Click "Student Jobs" and use Job ID 359369 to find the posting on the student job search page.

Are you an undergraduate student that has a passion for helping others and an interest in technology? If so, this is the job for you!

This is a hybrid position with both onsite and remote elements.

Remote employees must reside within the state of Minnesota, including during breaks.

What you get:

  • Valuable customer service experience and training within a large professional IT Service Desk via phone, email, chat, and in-person support
  • Valuable troubleshooting and technical skills that will benefit you regardless of your future career choices
  • Valuable experience supporting and working with a diverse customer base from across the University community and beyond
  • Opportunities for growth and professional development within the Office of Information Technology
  • A collaborative and diverse team environment
  • Wages: $15.00 per hour
  • Flexible hours around your class and extracurricular schedule, 7 days a week from 7 AM to midnight
  • Opportunities to work during Winter, Spring, Summer breaks and on holidays

What we are looking for:

  • Current Undergraduate students registered for at least 6 credits for Spring 2023 and planning to to return to school in Fall 2023
  • A passion for helping others
  • Interest in technology
    • Applicants do not need to have skills in technology, but must be comfortable with learning and adapting quickly via self-paced training
  • Strong communication skills: comfortable working over the phone, along with providing email, chat, and in-person support
  • Punctuality and reliability 
  • Good time management
  • Ability to multi-task and independently balance different areas of need
  • Organizational skills 
  • Customer service experience in a fast-paced environment is a plus

*All job offers are contingent on successful passing of a comprehensive background check*.


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