Self Service: Manage Applications on University Mac Devices

Self Service is a tool for installing and updating software on University owned and managed Apple devices without the need for administrative rights. Self Service requires an Internet connection to function properly.

This article will help you complete the following:

Launching Self Service

  1.  Click on the Spotlight icon at the top right of the screen (Cmd + Space).
  2. Type Self Service and select Self Service.app from the search results.
    Spotlight search with "Self Service" typed in and the Self Service app selected
  3. The Self Service application will open.
    Self Service application Home page. The side menu has options for Home, Browse, Notifications, History. The Home page shows Featured items and a section to Browse.

Installing Software

  1. Using the Search bar at the left, search for the application you want to install.
  2. Select the Install button.
    1. The application version that will be installed is shown on the Install button. In the following, the button Install 3.0.16 will install the 3.0.16 version of VLC media player.
      Self Service application with side menu showing a search bar, Home, Browse, Notifications. The search bar has "vlc" typed into it and the search results shows VLC application.
  3. The Install button will become a progress wheel until it is complete.
  4. When the application completes, the button will change to a green check mark with the word Done.

Updating Software

You can update software using Self Service before the updates run automatically on the device.

  1. Select Notifications from the left menu. You will see available updates for installed software. If this is empty, there are no pending updates.
  2. Select Update next to the application you want to update. The update button will become a progress wheel until the installation is complete.

Self Service application open to Notifications menu, Notifications menu and Update button highlighted

Updating the Operating System (OS)

Apple OS Updates can be run from the Self Service Home screen. Update times, especially major upgrades from one Apple OS to another, will vary but could take up to two hours.

Updating the Operating System

Performing the following in Self Service will install any security or feature updates for your currently installed OS.

  1. Select Home from the left menu.
  2. Select the Update button under Apple Software Updates to check for and install available macOS software updates for your current OS.

 

macOS Major Version Upgrade

Performing the following in Self Service will upgrade your current OS to a new major OS version (Ex. Upgrading from macOS Big Sur to macOS Monterey).

  1. Select Home from the left menu
  2. Select the Upgrade button uinder the desired macOS version to start the upgrade.

Self Service application open with 'Home' and 'Upgrade Computer To Monterey' buttons highlighted

Logging in to Access Additional Items

Some items available in Self Service may not appear without first logging in (e.g., some printers, licensed software, software with department specific settings).

  1. Select Log In from the bottom left corner of Self Service.
  2. A login screen as shown below, will open. Login using your UofM Internet ID and password.
    1. Your Internet ID is your University email address without the @umn.edu
    2. HST users should log in using their Active Directory (AD) account
      Self Service login page with textboxes for Username and Password. Below the sign in information is a button to Cancel and a checkbox to Remember Me.

Watch the Self Service Overview video from Jamf Software for more details. 

Uninstalling Applications

Unlike Windows, macOS does not have a built-in function to uninstall applications.  In macOS much like iOS, all parts of an application are kept "inside the application". For example, deleting Firefox from the Applications folder will "uninstall" Firefox from the computer.

Uninstalling an application from your computer requires administrator rights. If you do not have administrator rights on your computer or access to Make Me Admin for temporary rights. Please contact 1-Help and we will be happy to assist you.

  1. Open a Finder window by either clicking on the icon  or by searching for it in the spotlight window.
  2. Select the Applications folder in the Favorites menu and find the application that you wish to uninstall.
    Finder window with the applications folder selected
  3. Drag the application to the trash can on the right side of your dock. Or select the application by clicking on it and typing command and delete at the same time. 
  • Note that some applications such as Adobe Creative Cloud and the Cisco VPN install files in multiple locations like in Windows. These programs are contained in a single package and show up in the Applications folder as a folder themselves.  In this case, they will have their own uninstaller program to run instead of the process listed here.  For example, double click on the Uninstall Adobe Creative Cloud to uninstall.
  1. Enter your administrator credentials to uninstall.

Finder credentials window open asking for a username and password
5. Empty the trash bin An image of the trash icon by right clicking or holding the control button while clicking on the trash bin and select Empty.

After uninstalling the software, it may be necessary to install the software once again. To reinstall the software that you just uninstalled, return to Installing an Application section of this article. 

  • Note that for some software applications, a system restart may be required in order for Self Service to repopulate.

TDX ID
6161