IT Asset Management Policy ITAM.P12

This article outlines the ITAM/SAM policy in regards data quality.

Policy Statement

The Office of IT will perform self audits of the ITAM/SAM environment, at regular intervals, in order to asses ITAM data quality and measure against stated Key Performance Indicators (KPIs).

Policy Purpose

Ensure that ITAM/SAM processes are running as planned and to ensure the highest possible data integrity within the ITAM/SAM databases.

Applicability

All in-scope assets deployed in the operating environment.

Supporting Information

Asset Management procurement and IT asset monitoring, the service portfolio, asset repository architecture, and AM - Conduct AMDB Audit .

Adherence Measurement

The following Key Performance Indicators will be used to measure performance:

Percent of computers assigned to a user ‰¥90% of all In Use computers

Percent of computers assigned to a College/Dept ‰¥90% of all In Use computers

Percent of computers assigned to a Location ‰¥90% of all In Use computers

Percent of computers assigned to a Use Type ‰¥90% of all in scope computers

Percent of computers assigned to a Model Number ‰¥90% of all In Use computers

 

 

Related Resources

ServiceNow Asset Module.