The information below applies to all websites hosted on the OIT Drupal platform.
Database
Vendor Backups
The vendor makes a daily backup of each database overnight and keeps it for three days.
To manually retrieve a copy of your most recent database backup:
- Log in to Drupal Management
- Navigate to any of your websites
- If you are not listed as a site owner in Drupal Management but you should be, have an existing site owner request that you be added by submitting a Drupal Support Request form.
- Select the respective Download button for the environment in which you want the database backup
- The database file download will begin
You can submit a Drupal Support Request form for a manual backup to be initiated, at which point you can return to Drupal Management and download the newly-created backup. Backups generated manually by OIT will be retained for 90 days.
OIT Supplemental Backups
The OIT Drupal team keeps daily database backups for development and production environments for 30 days in OIT-hosted storage. These backups are not available via self-service but can be downloaded and shared or restored by the OIT Drupal Support Team upon request from site owners.
Code
The OIT Drupal team does not keep backup copies of site Github repositories. You may choose to keep local copies of your site-specific Github repository if you have one. Refer to the GitHub@UMN policies for specific retention information.
Note: The OIT Drupal platform does not currently support site owners storing their site repositories on the UMN Github Cloud instance. We will send an announcement to our Drupal Enterprise Platform Google Group when that option becomes available. Presently, site owners must store their site repositories in the University On-Premise instance Github.umn.edu.
Files
Vendor Backups
Our hosting provider makes internal disaster recovery snapshots of sites, but these are not available for customers for normal backup purposes. The disaster recovery backups are only used in the event that the Acquia server itself is rendered unusable and are not available for ad-hoc backups.
OIT Supplemental Backups
OIT backs up site file directories on a nightly basis to OIT-hosted storage. New versions of existing files overwrite older versions. Deleted files are retained for 90 days. CSS and Javascript files are excluded from the backup. Please note that only the public files directories are backed up due to security concerns; the remainder of the site folder content including the private files directory is not included.
The file backups are not accessible via self-service. For assistance recovering a file, open a support ticket by emailing the Drupal Team at [email protected].