Cisco VPN: Using VPN Before Logon on Windows 10 and 11


This article will go through the basics of using the VPN before logging into a Windows device that has been shipped directly to a persons home and they have not logged into that device before.


  1. Plug your computer into a power source.
  2. Power on the device.
    1. Connect to your home WiFi connection once the computer is booted, you will see an Internet icon in the lower right corner.
      Windows 10 logon screen icons with the Internet option noted.
    2. Clicking on this Internet icon should bring up a list of available WiFi networks. Choose your home network and connect as you would normally on any device.
  3. Now we can connect to the VPN by clicking on the Network sign-in icon.
    • For Windows 10, it will appear as two two monitors.
      Windows 10 logon screen icons with the Network sign-on option noted.
    • For Windows 11, it will appear as a padlock with a key.
      Windows 11 logon screen icons with the Network sign-on option noted.
  4. This should start the VPN connection, you'll first see a connecting screen.
    Loading page with message "Connecting, please wait..." Button to Cancel
  5. Next it should prompt you to connect to the UMN - First Time Logon VPN tunnel. Enter your normal internet id and password at this prompt. 
    Pop-up login option using a Username and Password
  6. After login prompt you will be asked to sign in using DUO.
  7. You'll receive a pop up to indicate you're on a VPN connection which is only intended for first logon or password reset.
    Popup message "UMN First Time Logon. To Be Used with new machines first logon and password resets." Button for Accept | Disconnect.
  8. Once you click accept you should be able to log into your device as normal.

Additional Help

If these steps do not help you connect to the first logon VPN or if you experience issues please contact 1-Help.

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