Canvas for Students: Troubleshoot Respondus LockDown Browser

The following links are a starting point for you to use when having issues with the Respondus LockDown Browser. If issues persist, please contact Canvas Support

The articles are organized to possible issues you may encounter:

Troubleshooting issues when downloading and installing the browser

Troubleshooting issues when starting LockDown Browser

Troubleshooting browser problems when entering an exam

Troubleshooting problems during an exam

Additional Resources

Canvas for Students: Download and Install Respondus LockDown Browser

LockDown Browser: The Student Experience

  • Note: We are not using Respondus Monitor so disregard any articles that talk about using a webcam.

Can an iPad be used to take a LockDown Browser exam?

TDX ID
5735