Overview

TeamDynamix (TDX), the enterprise IT Service and Asset Management tool being used by many service desks at the University, also provides tools for managing knowledge. In addition, OIT has developed tools for publishing and organizing knowledge on UMN Enterprise Drupal websites.

TDX knowledge is integrated into the TDX ticketing applications, which together enable the Knowledge Centered Service (KCS) methodology. The KCS methodology helps service desks to capture knowledge, solve incidents faster, and enable self service.

Highlights

  • TDX Knowledge Base: a centralized repository for storing, organizing, and sharing information. 
  • Custom Drupal Modules:
    • Self-Help Guides Module - For organizing knowledge on a UMN Enterprise Drupal site.
    • IT-Knowledge Import Module (coming soon) - For importing knowledge base articles from TDX to an UMN Enterprise Drupal website.

Getting Started

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Intended Audience

IT Staff and Partners

Cost

University-funded: No charge.

Featured Resources

Every knowledge article should have a category assigned to it that represents the Technology, Service, or Business Process that the article addresses. Learn about the categorization schema we use in TDX.

Content that should only be viewed by the University community should not be published to a publicly available website. Instead, you can store content in the TeamDynamix (TDX) Knowledge Base where it is secured behind authentication. 

    How-Tos

    TDX Knowledge: Article Status and Lifecycle Overview

    The lifecycle of a Knowledge Base article begins with a Not Submitted article and progresses through when an article is archived. You can see where an article is in the lifecycle by referring to its...

    The lifecycle of a Knowledge Base article begins with a Not Submitted article and progresses through when an article is archived. You can see where an article is in the lifecycle by referring to its Status.

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