Subject matter experts (SMEs) and Digital Content Communicators (DCC) team members can develop digital content. Follow drafting guidelines to ensure content is clear and easy to follow for users.
Reviewing Drafting Guidelines
- Writing a draft in Google Docs and ensuring it is technically correct is the first step in the content drafting and editing process.
- While multiple people can write content, make sure to identify one subject matter expert (SME) who will serve as the drafter and main contact for the Digital Content and Communication (DCC) Lead.
- Use the following checklist as a guide while drafting your content:
- Accurately describe the technology change, transition, or retirement.
- Link to available resources from the Knowledge Base, IT website, or vendor resources.
- Reference user interface tools and terms exactly.
- Use language appropriate for your intended audience.
- Check for plain language, define acronyms, and avoid jargon where possible.
- Clearly state any actions the user needs to complete.
- Add pre-determined signer and reply-to contact information.
- Test step-by-step instructions to verify accuracy and completeness.
Incorporating Images and Designs
Designed graphics may add helpful context or supporting information to your content.
If you expect to require graphic design support, please communicate with your project's DCC Lead. They will work with the DCC team to fulfill your request.