Digital Content: Review the Digital Content Planned Work Process

The digital content planned work process occurs over pre-Program Increment (PI) Planning discovery meetings, PI Planning, and Iterations.

Planned Work Intake Process and Responsibilities

Digital content planned work includes any projects the Digital Content Communicators (DCC) team may consult on or support, such as technology retirements, launches, major changes, and Requests for Proposals (RFPs).

The deliverables of these projects include communication proofreading or sending, knowledge creation or updates, self-help guide development, and web page updates.

Note: Operational work; which is low-effort, ad-hoc work; should be submitted using the OIT Digital Content and Communications request form.

Subject Matter Expert (SME) Responsibilities

SMEs typically are the Service Owner, Product Manager, or Product Owner of the team requesting assistance with digital content

Pre-PI Planning Discovery Meetings

PI Planning

Iterations
  • Provide overview of projects that require DCC support
  • Update DCC with any changes to needs and/or timeline
  • Collaborate with DCC on updating and adding to digital content plan
  • Provide draft content for deliverables
    • Knowledge
    • Communications
    • Web Pages
  • Provide mailing lists for communications
  • Provide final approval for content

Digital Content Communicators (DCC) Responsibilities

DCC will identify a team member as the primary lead for each project.

Pre-PI Planning Discovery Meetings

PI Planning

Iterations
  • Create initial digital content plan based on type of project (launch, major change, retirement, RFP)
  • Create Features and Stories based on initial content plan
  • Check in with SME on updates to the digital content plan prior to each Iteration planning event
  • Create content inventories
  • Edit and publish deliverables
    • Knowledge
    • Communications
    • Web pages
  • Run usability studies and provide analysis to SME

 

Last modified

TDX ID

7180