WebEx Audio Teleconferencing: Overview
When conducting an online meeting using WebEx Meeting Center or Training Center, some participants may desire to use a telephone rather than their computer to provide the audio connection. For these users, you can use a built-in feature called WebEx Audio.
What is WebEx Audio?
WebEx Audio offers meeting participants the choice to use either their computer (via speakers/microphone or headset) or a telephone to receive the audio portion of your WebEx meeting.
What Does It Cost?
WebEx Audio is billed to Information Technology; your department will not be charged. This is a notable change from our previous system, where per-minute charges were billed directly to units using the service.
Note: Due to cost control efforts, WebEx Audio is intended for meetings with 25 or fewer attendees using telephones. If you expect more than 25 users to need teleconferencing abilities, contact IT Video and Conferencing Services for additional options.
Should I Use It?
The default setting for any meeting in WebEx is VoIP Only, which requires all participants in the meeting to receive the audio portion through their computer. This is the simplest method, and is acceptable to the vast majority of users. However, there are a few notable cases where it may be advantageous to use WebEx Audio instead:
- If an attendee has a slow internet connection (e.g. a dial-up or rural satellite service), using a telephone for audio can reduce the bandwidth needed for the meeting. Since VoIP may eventually cut out on these limited connections, WebEx Audio also ensures that these users will always be able to stay connected to the audio conference, at the very least.
- Some conference rooms are wired for conference calling with a telephone, but not set up for computer audio conferencing. WebEx Audio may allow users in such facilities to participate in a meeting without having to change their room setup.
- Some users may not have the equipment required to use computer audio. They may not have access to a USB headset, or could be on an office desktop computer with no sound card. WebEx Audio allows these participants to use a mobile or office phone to connect to your meeting audio.
If you don’t have a specific reason to use WebEx Audio, it is recommended to leave your audio setting as VoIP Only.
Choosing WebEx Audio for Your Meeting
When scheduling a WebEx Meeting, the default audio option is VoIP Only. If you need to offer participants a telephone connection option, select WebEx Audio from the Audio Options drop-down menu when scheduling your meeting.
Note: If you anticipate more than 25 participants using their telephones, please contact IT Video and Conferencing Services for a consultation first.
What Will Change for the Participants?
If you enable WebEx Audio, participants will still be able to connect without a phone, and the standard process for connecting to audio through the computer is unchanged.
For those users that will use a telephone, the meeting phone number will always be 1-866-282-7366 and the access code will be the same nine digits as your WebEx meeting number. Participants can also choose to have WebEx call them directly at their phone number to connect to the audio portion of the meeting.
What Happens to My InterCall Account?
InterCall was the previous teleconferencing provider for WebEx. While it is no longer possible to use within WebEx, InterCall remains our telephone conference call provider and any existing accounts will remain unchanged. Any conference calling done with InterCall will continue to be charged to your department at 1¢ per minute, per user.