Route phone calls to individuals or a group of designated staff.
Set up your Call Center to route calls through an:
- Automated Attendant (AA), a system that enables an automatic transfer to an extension without the intervention of an operator or receptionist; or
- Automatic Call Distributor (ACD), a system that distributes incoming calls to Call Center staff.
- Handle large volumes of calls with fewer staff
- Generates robust reporting for quality assurance and managing staffing levels
- Create custom front-end voice recordings
- Use Centergy to create reports on your call center