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Call Centers

Route phone calls to individuals or a group of designated staff.

Overview

Set up your Call Center to route calls through an:

  • Automated Attendant (AA), a system that enables an automatic transfer to an extension without the intervention of an operator or receptionist; or
  • Automatic Call Distributor (ACD), a system that distributes incoming calls to Call Center staff.

Highlights

  • Handle large volumes of calls with fewer staff
  • Generates robust reporting for quality assurance and managing staffing levels
  • Create custom front-end voice recordings
  • Use Centergy to create reports on your call center

Getting Started

Intended Audience

Students
Instructors
Researchers
Staff & Departments

Cost

University-funded: basic services and technology available at no charge.

Additional charges may apply for initial setup and modifications.