IT Staff

Portrait of Vanessa

Vanessa Zuroski

Service Desk Consultant & Team Lead

About My Work

What I Do

I manage the day to day business for the OIT Tier 2 Research and Enterprise Services Support team. I answer questions about how to work (or route) tickets assigned to our team, make sure the team has shared knowledge and training, and define processes and workflows so that we serve our customers with excellence!

Presentations and Publications

Keeping Your Ship in Shape: Onboarding and Offboarding Best Practices, UMN Google Day 2018

Areas of Professional Expertise
G Suite applications
General information about centrally supported applications
Accessibility for digital content
Technology adoption/retirement planning
Knowledge management
Technology Advisory Council Domain Expertise
User Support
Technology Advisory Council Member

About Me

Education

  • BSc in Mathematics, Beloit College

  • MEd in Educational Policy & Leadership, Marquette University

Fun Facts

  • After work, I take Piloxing classes (cardio boxing plus pilates).

  • I’m always on the lookout for a good fantasy book to read.

  • I love my Instant Pot.

What I Love About My Job

  • I have the chance to work with people who represent all of the U’s different communities, colleges and departments.

  • I love seeing the excitement it brings people when they learn a new way to use a technology that will help them be more effective.

  • There’s always a chance to learn something new by joining a community of practice or attending a U-wide presentation.