Resource Description

A 1min 34s video covering the topics of how a student can save the transcript of the chat to their computer and how either the student or Agent can end the chat. It also shows that once the Agent closes the chat tab, the Transcript record attaches to the Prospect and how to verify this by searching for the Contact, going to the active Prospect record for your campus, and clicking on the Transcript record in the Live Chat Transcripts related list.

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Media
Resource Type
Staff & Departments
Business Service Category
Service Offering Categories
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