Zoom: UMN Zoom Preparedness

Zoom is the University of Minnesota's preferred platform for virtual meetings, remote collaboration, and video conferencing. 

The Office of Information Technology has been proactively assessing concurrent license and capacity limitations for technologies such as Zoom and feel that we are well-positioned to support the institution.

Zoom Inc. is fully committed to providing resources and supporting those impacted by emergencies, including public health issues such as COVID-19. We recognize that with this commitment, it is critical to ensure that Zoom's architecture can withstand increased use. 

University of Minnesota Zoom License

The University's Zoom license allows the following:

  • All University students, faculty, and staff across the University system are able to host meetings of up to 300 people per meeting.
  • All University faculty and staff across the University system are able to host webinars of up to 500 people per webinar.
  • The University is able to host more than 97,000 concurrent meetings and/or webinars across the University system.
    • It is important to note that students do not need a license when joining a Zoom meeting or webinar; only the host needs a license. 
  • All recorded meetings are retained for 1 year.

Zoom Technical Capabilities 

Zoom is confident in their ability to serve their global customers, including the University of Minnesota and beyond, amidst increasing demand. Specifically:

  • Zoom operates data centers in 17 locations around the globe. This provides significant control and flexibility when it comes to routing both audio and video traffic in order to deliver a consistent experience, even with increased use.
  • Zoom is confident in their capacity to handle double the average daily number of meetings and users. This has always been their policy, even before the current global health crisis. In the case of an unprecedented, massive influx of demand, Zoom has the ability to access and deploy tens of thousands of cloud vendor servers within hours and, in full compliance with their privacy policy (zoom.us/privacy), seamlessly scale without any impact to the users.
  • Zoom anticipates there may be some potential constraints regarding phone numbers used for people to dial into meetings (PSTN). In rare instances, the local phone company that operates those dial-in numbers hits their limit in some regions during periods of extremely high usage. In those situations, VOIP (voice over IP) audio can be leveraged through Zoom to communicate seamlessly without having to rely on the phone company. We suggest considering the use of mobile phones in this instance. While an inconvenience, please note that it has no impact on the ability to continue hosting meetings.

Note: These technical specifications were provided to the University and approved by Zoom.

Resources & Technology Help

Review the differences between webinars and meetings

Teach, Meet, and Learn with Zoom (Self-Help Guide)

Best Practices in a Zoom Meeting (One-Page Guide)

Hosting a Zoom Meeting Quickly (3-minute YouTube video)



If you have questions about Zoom, please review the Zoom Self-Help Guide or contact Technology Help. For additional resources, please see the Working and Learning Off-Campus guide.