Zoom: My Video/Camera isn't Working

If your camera is not showing up in the Zoom Settings, or if it is selected and not showing any video, these general tips can help. For steps specific to your device or operating system, see the article about video troubleshooting in the Zoom Help Center.

  • Test your video to confirm that the correct camera is selected.  Learn how to test your video.
  • Check if the camera works in another application/program.
  • Make sure that you have quit any other programs or applications that use the camera.
  • Make sure that your device's privacy settings are not blocking Zoom's access to the camera.
  • Restart your device.
  • Download the latest version of Zoom from the Download Center.