Zoom: Error Messages

This article details known error messages and their fixes.  If you receive an error that is not listed here, consult the Zoom Error Codes and Messages page or contact Technology Help.

When installing Zoom

Error 0

Error 0 can be caused by: 

  • Error encountered when upgrading from Version 0.9 or 1.0
  • The source link of the Zoom installer package is broken
  • An antivirus software like AVG that could have quarantined the files that were downloaded by the Zoom Installer

Solution

  • Please download the Zoom client installer (Download) manually and then install it. 
  • If the problem persists, please get this installer.txt file located at c:/users/username/AppData/Roaming/Zoom.  Then submit a ticket along with the installer.txt file. 

Error 3000

  • Zoom Installer has failed to overwrite an existing file due to a running process. 

Solution

Error 10002

Error 10002 can be caused by: 

  • The source link of the Zoom installer package is broken
  • An antivirus software like AVG that could have quarantined the files that were downloaded by the Zoom Installer

Solution

  • Please download the Zoom client installer (Download) manually and then install it. 
  • If the problem persists, please get this installer.txt file located at c:/users/username/AppData/Roaming/Zoom.  Then submit a ticket along with the installer.txt file. 

Error 10006

Error 10006 can be caused by: 

  • The target disk is full
  • An antivirus software like AVG that could have quarantined the files that were downloaded by the Zoom installer

Solution

  • Please check your disc space for sufficient space. 
  • Please download the Zoom client installer (Download) manually and then install it. 
  • If the problem persists, please get this installer.txt file located at c:/users/username/AppData/Roaming/Zoom.  Then submit a ticket along with the installer.txt file. 

Error 13003

Error 13003 can be caused by:

  • User's permissions do not allow the installation of apps
  • Conflict with drivers

Solution

When trying to connect to Zoom

Errors 5000, 5003, and 5004

These errors are caused by an issue trying to connect to Zoom's web service. There are a few possible causes for this issue.

Troubleshooting Steps

  1. If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
  2. An antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
  3. Check with your Internet Service Provider to check that you can connect to the Zoom service.

If you continue to experience issues, please Submit a Request.

When joining a meeting

Errors 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, and 104118 are caused by connectivity issues when connecting to Zoom's servers.

Troubleshooting Steps

  1. If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
  2. An antivirus software like AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
  3. Check with your Internet Service Provider to check that you can connect to the Zoom service.

If you continue to experience issues, please Submit a Request.

When starting a webinar

Error 2008

Problem: Receiving Error code: 2008 when attempting to start a Webinar.

Root Cause: Error 2008 occurs when a Webinar license is not applied to the user; or the applied license is no longer valid on the account.

Solution: Visit User Management as an admin or owner of the Zoom account and use the "edit" buttons for that user to reapply the proper webinar license.