Webex Teams: Call Control Buttons and Settings

This article is an overview of the different call controls, buttons, and settings in the Clearspan Webex Teams (formerly Webex Engage) application used for Voice Over IP (VOIP) phones.

Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information.

Call Controls: Buttons on a Phone Call

  • End Call
    • This button hangs up or ends the call.
  • Mute
    • This button will mute your microphone.
      • The caller will not be able to hear anything at all. They will be able to notice you are muted.
      • Unmute
        • This button will unmute your microphone allowing the caller to hear you again.
        • Only available after you have muted yourself.
      • Audio call settings. Click the up arrow ^ next to the Mute or Unmute button. This expands a menu with Speaker and Microphone settings for the call.
        Audio call settings. Options for Speaker settings, Microphone settings, Settings, and Turn on music mode
  • Start video
    Note: Using the video function on Webex Teams is not a supported feature. For video meetings, it is recommended to use Zoom.
    • This button will start your video if you have a webcam on your device.
    • Stop video
      • This button turns your video off. 
      • Only available after starting your video.
    • Video call settings. Click the up arrow ^ next to the Start video or Stop video button. This expands a menu with Camera options and settings for the call.
      Video settings expanded including Camera options and Settings
  • Keypad
    • This opens the dial pad while on a call.
  • More
    • This button allows you to find further call options including, Hold, Transfers, and Conference a call.
      More button selected and its menu expanded. Options for Hold, Transfer, and Conference.
  • Hold
    • This option will put the caller on hold.
    • This opens a new window for your call showing that the caller is on hold.
    • Resume -  
      • This button will take the caller off hold and bring you back to the caller. 
      • Only available after placing a call on hold.
  • Transfer
    • Webex Teams: Transfer a Call
    • After you transfer the call, you will no longer be a part of the call. It sends the caller to the person you are transferring to. 
    • This option will transfer the call to whatever number you enter.
  • Conference
    • This button will bring another person (or multiple people) into your call.
    • After you merge/conference the calls, all parties will be in one call together.
    • IMPORTANT: You are the 'call owner.' If you end the call when using Conference Call, then the call is ended for everyone.
    • Webex Teams: Conference a Call

Menu Buttons

  • Contacts
  • Calling
  • Keypad
    • This menu brings you to the dial pad/keypad to make a call. 
  • Voicemail
    • This menu brings you to your voicemails.
  • Help
    • This option has information about keyboard shortcuts in Webex Teams and a link to the Help Center.
  • New update waiting - 
    • This button will appear in the side menu whenever you have a new update available for the Webex Teams software. 
    • Select the button and follow the prompts to update your software. 
      Webex Engage application. The Update Waiting button has appeared in the applications side menu beneath the Contacts, Calling, Keypad, and Voicemail options.

Additional Buttons

  • Call Pickup
    • This is not enabled in our instance of Webex Teams. 
  • Call Settings
    • This button expands a menu for call forwarding settings and to open your call preferences.
    • Call Forward
      • The default for the Call Forward option is Do Not Forward Calls
      • If you change it to the Voicemail option then it will forward all calls to your voicemail.

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