Using the Self Service application on macOS Computers

The University of Minnesota Office of Information Technology (OIT) offers Self Service to deploy software installation and other configuration settings from a macOS computer. This software is a component of the Jamf Pro mobile device management suite utilized by OIT.

This article assumes the macOS computer you are working on is already enrolled in Jamf Pro and Self Service is installed in the Applications folder. If Self Service is not found in the Applications folder, you can determine if the computer is enrolled in Jamf Pro. If needed, contact 612-301-4357 (1-Help) for assistance with enrolling in Jamf Pro.

The Self Service app will access one of two environments based on the computers association with the Health Care Component (HCC). Computers designated as HCC will access the Jamf Pro environment supported by Heath Sciences Technology (HST) using their AD credentials, while all others will access the Jamf Pro environment supported by OIT, using their Internet ID. 

PLEASE NOTE: The Self Service app is state-aware, meaning it will only display software titles or other utilities that have not already been installed on your computer.

Using Self-Service

On a macOS computer, look for Self-Service in the Applications folder and double-click. 

sys_attachment.do?sys_id=4ba4a4c1db255704cfb12feb0b961980

 

In OS X 10.10 and up, a Spotlight search (as indicated by the red arrow in the illustration below) can find Self Service faster. 

           

Computers accessing the HST environment will see the Self Service icon as the UMN maroon logo as shown in the following image.


The primary difference between a computer accessing the OIT or HST Environments will be the items made available in Self Service. Some visual difference have been added including the top banner to assist you in easily identifying which environment your computer is accessing. In this image the OIT version is being shown in Dark Mode to more clearly show the difference. Additional imagery in this article will be from a device accessing the OIT Environment. 

 

Self Service will display Featured items in the main area by default. Items are sorted into Categories available on the left side column. Items will include Applications and Updates to install, other tasks such as adding a printer or changing a setting. 

self service featured page

 

self service media section

 

 

Once you have found the app or task you need. The button will indicate a function such as "Update", "Run" "Install". Clicking this button will start the stated process.

self service software update policy

 You may click the "i" button located next to the app icon for further information

self service software update object info button

 

self service software update object info page

 

After clicking the button, clear progress steps will be displayed.

self service install button clickedself service object process completed

 

The left-hand column also contains a section named "Useful Websites". Clicking one of these will open the page inside Self Service. 

self service useful websites tab


Items in Self Service are typically made available to the Computer. Occasionally items may be restricted by User, such as some licensed software and printers. These items are access by logging into Self Service with the appropriate account. The HST Environment requires ADIA credentials while the OIT Environment will use your Internet ID. The Self Service Log In prompt includes a reminder of which credentials to use above the log in fields. 

TDX ID
3952