Using the Self Service application on macOS Computers

The University of Minnesota Office of Information Technology (OIT) offers Self Service to deploy software installation and other configuration settings from a macOS computer. This software is a compenent of the Jamf Pro mobile device management suite utilized by OIT.

This article assumes the macOS computer you are working on is already enrolled in Jamf Pro and Self Service is installed in the Applications folder. If Self Service is not found in the Applications folder. Refer to KB0019421 to determine if the comptuer is enrolled in Jamf Pro, contact 1-help for assistance with enrolling in Jamf Pro.

PLEASE NOTE: The Self Service app is state-aware, meaning it will only display software titles or other utilities that have not already been installed on your computer.

Using Self-Service

On a macOS computer, look for Self-Service in the Applications folder and double-click.

sys_attachment.do?sys_id=4ba4a4c1db255704cfb12feb0b961980

 

In OS X 10.10 and up, a Spotlight search (as indicated by the red arrow in the illustration below) can find Self Service faster.

           

 



After the Self Service app launches, you can log in using your U of MN Internet ID and password to view items restricted to your Internet ID. Items which may be restricted to your Internet ID include Printers, software licensed specifically to you. 

self service log in window




 

Self Service will display Featured apps and updates in the main central column by default. Click on the items under the Categories heading in the column on the left to navigate to the apps you wish to install. The displayed categories in the illustrations below are indicated by red arrows.

self service featured page

 

self service media section

 

 

Once you have found the apps you wish to install or task you wish to perform. Click the button as shown in the following image. The button will indicate a function such as "Update", "Run" "Install" (followed by the version number of the application being installed).

self service software update policy

 You may click the "i" button (indicated by the blue arrow) located next to the app icon for further information

self service software update object info button

 

self service software update object info page

 

After clicking the action button, clear progress steps will be displayed.

self service install button clickedself service object process completed

 

The left-hand column contains a section named "Useful Webpages". Opening one of these objects will open the link in a simple web browser inside Self Service. 

self service useful websites tab