User Support Process Documentation: Retire a Process Map Diagram
When a process is no longer being used, the corresponding process map should be retired.
Note: If a process is being changed, generally it is better to update the existing process map rather than retiring it and creating a new one.
Checking linked files
- Review the process map and evaluate whether linked knowledge articles or subprocess are still in use.
- You may want to use a Content Inventory to keep track of linked files.
- Retire linked knowledge articles that are no longer in use:
- See Retire an Article.
- Retire linked subprocesses that are no longer in use.
Retiring a process or subprocess
- Go to Lucidchart and log in using your University of Minnesota email address.
- Open the document that you need to retired.
- Markup the file with the following information in 18 pt red:
- RETIRED - Date (18pt, red font)
- Retirer & Assignment Group
- Prepend the Lucidchart file name with "Retired - "
- Example: Retired - US Process: ServiceNow Enhancement Request
- Verify a backup exists in the Visio Backup Files folder.
- If there is no backup, create one. See Create Backups for Process Diagrams.
- Move the Visio backup and the Lucidchart linked file in Google Drive to the Retired - US Process Documentation folder.