Tech Help Website: Understand Content Types
The Technology Help website at http://it.umn.edu is published on the UMN Drupal platform and managed by the OIT Communications group with the help of OIT staff members who are designated as content contributors by our service directors. Contributors may use the following Content Types to display content depending on their roles and permissions.
The most common content types used by Technology Help website content contributors are: Business Service, Service Offering, Service Offering News, Service Subpage and Service Subpage (Two Column).
- About Us Pages
Used by the OIT communications team to publish pages about the Technology Help website and OIT. These are linked from the footer of every page.
- Audience Page
DEPRECATED. Was used by the OIT Communications Team to highlight services for students and faculty and staff.
- Blog Article
Used by the OIT Communications Team to post an article to the Inside Technology Help website blog.
- Blog Home for Article Teasers
Used to display excerpts of blog articles about a particular subject that link to the full articles.
- Blog Home for Full Articles
Used by some IT managers to display single pages of 10 blog articles about the areas they manage.
- Building Wireless Coverage Map (NOT IN USE)
Formerly used by Data Network Services contributors to add images of heat maps to the Coverage Maps page. Heat maps are now displayed in a separate web application embedded in Data Network Services pages.
- Business Service
Business services encapsulate related service offerings that are overseen by service directors. Each has a page that is automatically generated from the ServiceNow service portfolio. Contributors assigned by each service director may edit some parts of these pages.
- Campaign Page
Used by the OIT Communications Team to tell a story about a project or service. It has limited navigation in order to guide users toward an intended goal, such as a click through to a single or limited number of pages.
Used to compare the features of two or more technologies or services.
Used by communications staff to create a home page for conferences hosted by OIT.
- Conference Intersession
Creates a session listing on the Conference home page it is affiliated with, but the page is not viewable or findable by end users.
- Conference Session
Creates individual pages for conference sessions. Excerpts are displayed on the Conference home page.
- Conference Subpage
Creates a page with the same banner as the Conference home page it is associated with.
Used by Technology Training contributors to add short course listings to the List of Courses page and ensure they appear in search results. These nodes should not be linked to directly.
Used to list events on the Technology and Service Details pages.
- Experts & Communities
Used to list experts and communities in the Featured Resources section on the Explore, Technology, and Service Details pages.
- Experts & Communities Subpage
Creates subpages for an Experts & Communities page that features an OIT-sponsored community.
- Explore - All
Used by Web Content Ccoordinators to create new Explore pages.
- Explore - Audience
Used by Web Content Coordinators to create new audience Explore pages.
- External Resource
Used by Technology Training contributors to add links to resources not on the Technology Help website to the Self-Help Guides and ensure they appear in search results. These nodes should not be linked to directly.
- Faculty (NOT IN USE)
Information about an individual faculty member. Appears in the contributor interface because it is part of the University's Drupal base theme and cannot be easily removed, but not currently used contributors to this site.
- FCoP Landing Page
Use this content type for formal communities of practice (FCoP) main pages.
- FlexSlider Example
Used for generating example FlexSlider implementations.
- General Page
Used by OIT Communications Team and IT Leadership Team staff or their designees for pages not related to business services or service offerings.
- Good Practice
Used to highlight a good practice in the use of a technology or service.
Used by OIT Communications Team staff to assign content contributors permissions for adding and changing content to specific business service, service offering, or technology pages as assigned by service directors.
Used by Hardware & Software Purchasing contributors to add hardware listings to the Hardware & Software Purchasing page.
- Imported Content (NOT IN USE)
Formerly used to import content from our old content management system, UMContent, into Drupal. Appears in the contributor interface because it is part of the University's Drupal base theme and cannot be easily removed, but not currently used on this site.
- Internet & Telephone
Used by Computer Device & Support Services staff to display information on the Hardware & Software Purchasing page about cellular service providers who offer discounts to University of Minnesota affiliates.
- IT Partners Subpage (Two Column)
- Landing Page (NOT IN USE)
This is a content type with no fields of its own that is intended purely to be a container for panes. Appears in the contributor interface because it is part of the University's Drupal base theme and cannot be easily removed, but currently not used on this site.
- Location Page
Use this content type to provide information about a location such as a computer lab, including address, photographs, and hours.
Used by the OIT Communications Team to post an article to the Technology Help website News and home pages.
- News Release
Used by the OIT Communications Team to post an article to the Technology Help website News page and home pages.
- Portfolio Inventory - Categories
Used by the Enterprise Standards group to add additional categorized listings to the Portfolio Technology home page.
- Portfolio Inventory
Used by the Enterprise Standards group to publish a listing of all Portfolio Technology pages. Use the Portfolio Inventory - Categories content type to add additional tabs.
- Portfolio Service Offering
A Resources for IT Partners page that provides information for IT staff and decision makers about how a particular service offering in a business service grouping is delivered, operated, and measured.
- Portfolio Technology
Used by the Technical Advisory Council to publish information for IT partners on campus about each technology considered for or in use at the University.
- Project Home Page
Used to publish a page for special projects that has a menu to subpages for that project.
- Project or Function Page
This template is used by the OIT Communications staff and other approved contributors to publish information about special projects, functions as opposed to services, or other information that needs to link to subpages.
- Self-Help Guide (NOT IN USE)
DO NOT USE. This has been replaced by the Self-Help Guide Column and Self-Help Guide Page content types.
- Self-Help Guide Column
Columns that Self-Help Guide pages will reference and display on their pages. These content type pages will not be publicly visible, even when published.
- Self-Help Guide Page
The main self-help guide page that will be publicly view-able when published. This page will be composed of attached Self-Help Guide Columns content.
- Service Details
Used to present the details of a service provided by an IT business service.
- Service Offering Audience
Each service offering page can optionally link to subpages for different audience members (students, faculty & staff, researchers, guests, and IT staff).
- Service Offering News
Used by service offering page content contributors to post a news item about that service offering that will be automatically summarized on the service offering page under the heading "Features & Announcements."
- Service Subpage (Two Column)
Used by service offering page content contributors to publish pages with a main body of content plus related content in a right column that is associated with a particular service offering.
- Service Subpage
Used by service offering page content contributors to publish pages with a single column of content that are associated with a particular service offering.
- ServiceNow Knowledge Base Article
Used to import articles from the ServiceNow knowledge base via XML Web Service into the site on an hourly basis. The content can only be changed in ServiceNow.
Used by Hardware & Software Purchasing contributors to add software listings to the Hardware & Software Purchasing page.
Provides information about the an individual staff member's professional role and contact information. The staff member's photograph, name, and title can be displayed on Team pages.
- Team Page
Displays a description of a service or functional line team's purpose and the photographs and names of team members pulled from individual Staff pages.
Used by OIT Communications Team staff to add the names and descriptions of technologies associated with specific service offerings to the site so they can be linked to the service offering pages. These nodes should not be linked to directly.
- Technology Help - Audience
- Technology Help
- Technology Help from Staff
This content type is used to publish https://it.umn.edu/help.
- User Story
Used to to hightlight success stories from our users.
- VPN Downloads and Guides
Used by Data Network Services staff to display links to virtual private network (VPN) clients and documentation.
Used by OIT Communications Team and selected service team staff to create a new form or questionnaire. Submission results and statistics are recorded and accessible to privileged users.