ServiceNow Reports (New UI): See Open Change Requests by Risk or Impact

You can create and modify a report that shows you all active change requests in your assignment group(s), grouped by risk.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Change Requests by Risk (My Groups) - Template.
  4. Click the name of the report in the list to run it.
  5. Click on the Data Tab.
  6. Rename the report by changing or replacing the text in the Report name field from the Data Tab.
    The Data Tab selected with a cursor in the Report name field
    • Most of the time you will be making the current report yours by replacing the word Template with your Internet ID.
    • If you are changing something specific about the report in any meaningful way, make sure the title appropriately reflects the content AND remember to end your title with your Internet ID.
  7. Click the arrow to the left of the Run button and select Insert and Stay.
    The Insert and Stay option in the expanded menu .

A message will appear saying that the report has been created, and there will now be a Save button next to arrow.

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

In the New Reports UI, available filters are collapsed by default. Before moving on to any of the next sections, expand the active filters by clicking the filter show/hide icon.

Reports configuration view with arrow pointing to show/hide Filter icon. 

Changing or updating the Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    Kingston Assignment Group Filter with drop down list of different groups
  3. To get the report with these changes click Run.

Group by Impact

If you'd like to see the information broken out by Impact you can use Group By from the Configure Tab to do this:

  1. Click on the Configure Tab (if needed).
  2. Use the drop down menu for Group By and choose the Impact field.
    Configuration tab with Group By drop down menu open and Impact option highlighted
  3. To get the report with these changes click Run.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and schedule your report so you can use it again in the future.