ServiceNow Reports (New UI): See Open Change Requests

The See Open Change Requests report shows the total number of Change Requests that are open for various groups.

You can make a copy of this report and modify the copy to suit your own needs.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Change Requests by RFC Status (My Groups) - Template.
  4. Click on the name of the report in the list to run it.
  5. Click on the Data Tab.
  6. Rename the report by changing or replacing the text in the Report name field from the Data Tab.
    Open Change request title field being changed
    • Most of the time you will be making the current report yours by replacing the word Template with your Internet ID.
    • If you are changing something specific about the report in any meaningful way, make sure the title appropriately reflects the content AND remember to end your title with your Internet ID.
  7. Click the arrow to the left of the Run button and select Insert and Stay.
    The Insert and Stay option in the expanded menu .

A message will appear saying that the report has been created, and there will now be a Save button next to arrow.

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

In the New Reports User Interface (UI), the filters used in the report are collapsed by default.  Click the Open Condition Builder button open-condition-builder-filter-button-20180815.pngxto begin to modify the report using the guidelines below. 
Open change request report in Configure tab with filter button highlighted 

Changing or updating the Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    Kingston Assignment Group Filter with drop down list of different groups
  3. To get the report with these changes click Run.

Viewing by Service Offering

  1. Change the Assignment Group filter using the dropdown menus to select the field name of Service Offering, leave the default operator of is, and either start typing a Service Offering name or use the search box to find and insert the desired value.
    Kingston Report filter with Service Offering option set up and list of possible Service Offerings open with search box
  2. To get the report with these changes click Run.

Viewing by Business Service

  1. Change the Assignment Group filter using the dropdown menus to select the field name of Business Service, leave the default operator of is, and either start typing a Business Service name or use the search box to find and insert the desired value.
    Kingston Reports filter with Business Service selected and drop down menu of option with search box open
  2. To get the report with these changes click Run.

Changing the report type

You can Change the Report Type if the current type is not meeting your needs. There are many different types you can try to see which best represents your data.

Running and saving the report

Once you've modified the criteria for your report:

  1. Click Run to make sure it contains the desired data and is displayed how you want.
  2. Click Save so you can use the report in the future.

Additional Information