ServiceNow Reports (Classic UI): See Who is Editing Knowledge

You can create and modify a report that shows you the total number of knowledge articles created or updated by your assignment group(s) for the past month, grouped by who made the change.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Knowledge Editors (My Groups) - Template.
  4. Click the name of the report in the list to run it.
  5. Make a Copy of the report before modifying it.

Modifying the Report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

Changing or updating Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    A screenshot showing typed text and a predictive list of results for assignment group with service desk highlighted
  3. Click Run.

Changing the Date Range

  1. Find the filters area for Updated OR Date Created.
  2. Use the dropdown menus to update the operator and date range criteria to your desired values.
    A screenshot showing the location of the Updated or Date Created Filters with Last week selected as the date range for both
  3. To get the report with these changes click Run.

Seeing only edits to articles in the Public knowledge base

  1. Click Add Filter Condition.
    A screenshot of the location of the Add filter condition button above the filters area
  2. In the new filter box use the dropdown menus to select the field name Knowledge Base, leave the default operator of is, and type in the word Public.
    Report filters with new Knowledge base filter condition set to is Public
  3. To get the report with these changes click Run.

Adding or removing fields (columns) from your list

One of the reasons you might want to use a List Report is to get additional fields that don't show on default reports in ServiceNow or to remove fields that are not necessary from the defaults.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and Schedule your Report so you can use it again in the future.