ServiceNow Reports (Classic UI): See Open or Closed Request Tasks

You can create and modify a report that shows you the total number of active request tasks (catalog tasks) in your assignment group(s), grouped by whom each task is assigned to.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    ServiceNow%20view-run%20reports.PNGx
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Open Request Tasks (My Groups) - Template.
  4. Click the name of the report in the list to run it.
  5. Make a Copy of the report before modifying it.

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

Changing or updating the Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    A screenshot showing typed text and a predictive list of results for assignment group with service desk highlighted
  3. To get the report with these changes click Run.

Viewing closed Request Tasks instead of active ones

  1. Change the Active filter using the dropdown menus to select the field name Closed, and leave the default filter operator of on and select your desired date range.
    A screenshot showing the Active filter changed to Closed on Last Month
  2. Use the drop down menu for Group By and choose the Closed By field.
    A screenshot of the Group By dropdown with the menu expanded and Closed By selected in the list
  3. To get the report with these changes click Run.
  4. If sending this report to someone you will want to Save the report with another name that includes the word "Closed" so as to avoid confusion.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and Schedule your Report so you can use it again in the future.