ServiceNow Reports (Classic UI): See Open Change Requests

You can create and modify a report that shows you the total number Open Change Requests broken down by status for your group, expanding across a defined period of time.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Change Requests by RFC Status (My Groups) - Template.
  4. Click on the name of the report in the list to run it.
  5. Make a Copy of the report before modifying it.

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

Changing or updating the Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    A screenshot showing typed text and a predictive list of results for assignment group with service desk highlighted
  3. To get the report with these changes click Run.

Viewing by Service Offering

  1. Change the Assignment Group filter using the dropdown menus to select the field name of Service Offering, leave the default operator of is, and either start typing a Service Offering name or use the search box to find and insert the desired value.
    A screenshot showing the Assignment Group filter changed to Service Offering is Wifi
  2. To get the report with these changes click Run.

Viewing by Business Service

  1. Change the Assignment Group filter using the dropdown menus to select the field name of Business Service, leave the default operator of is, and either start typing a Business Service name or use the search box to find and insert the desired value.
    A screenshot showing the Assignment Group filter changed to Business Service is Network & Connectivity
  2. To get the report with these changes click Run.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and Schedule your Report so you can use it again in the future.