ServiceNow Reports (Classic UI): See Incidents Resolved in the Last Month

You can create and modify a report that shows you the total number of incidents that have been resolved by your assignment group(s) in the past month, grouped by Assignment Group and indicating whether an incident is in a Resolved or Closed state.

Note: If you see an Incident in a state other than Resolved or Closed, that Incident has been re-opened and it is showing the Incident's current State.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the  All Reports button at the top of the reports screen
  3. Search for All Incidents Resolved in Last Month (My Groups) - Template.
  4. Click the name of the report in the list to run it.
  5. Make a Copy of the report before modifying it.

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

Changing or updating the Assignment Group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    A screenshot showing typed text and a predictive list of results for assignment group with service desk highlighted
  3. To get the report with these changes click Run.

Changing the Date Range

  1. Find the filter for Resolved.
  2. Leave the default filter operator of on and for criteria select the desired time range.
    A screenshot showing the filter for Resolved on Last Week
  3. To get the report with these changes click Run.

Seeing who resolved the Incidents

Note: If you have a large team, the default Bar chart may not give you the information you need. Change the report Type if you are seeing a column of Other.

  1. Use the dropdown by the field Group By to search for and add the field Resolved By.
    A screenshot showing the Group By filter expanded with Resolved By selected in the list
  2. To get the report with these changes click Run.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and Schedule your Report so you can use it again in the future.